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How xhwide Handles Your Personal Information

Your account with xhwide involves personal data — your name, contact details, payment activity through bKash, Nagad, or Rocket, and how you use the lobby. This policy explains exactly what we collect, why we collect it, and what rights you hold over that information.

Data transparencybKash & Nagad payment privacyAccount securityYour right to request changes
xhwide How xhwide Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can adjust cookie preferences from the consent banner or your browser settings at any time.
Payment Data Security Deposits and withdrawals via bKash, Nagad, and Rocket pass through encrypted connections. We store only the transaction reference — never your full wallet PIN or mobile banking credentials.
Account Access Controls Each login triggers an OTP sent to your registered mobile number. If we detect a login from an unfamiliar device or location, your account may be temporarily held pending verification.
Data Retention and Deletion You can request deletion of your personal data by contacting support. We will process the request within a reasonable period, subject to any retention obligations under applicable law.
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send your data access or deletion request to our support email. Include your registered phone number so we can verify your account before acting on the request.
Live Chat Open the live chat window from your account dashboard. Our team can walk you through data queries, cookie settings, and account privacy options in real time.
Account Settings Some privacy controls — like marketing preferences and cookie consent — are available directly inside your account settings without needing to contact support.

Common Questions About Your Privacy

We collect your name, phone number, email address, and date of birth at registration. Payment activity through bKash, Nagad, or Rocket is recorded as transaction references for verification purposes.

We do not sell your data. We share only what is necessary with payment processors like bKash and Nagad to complete transactions, and with service providers who help us operate the platform securely.

Contact our support team via email or live chat with your registered phone number. We will verify your identity and provide a summary of the data we hold on your account.

Yes. Submit a deletion request through support. We will action it within a reasonable timeframe, though some data may be retained where required by applicable regulations in your region.

All payment transactions use encrypted connections. We store only the transaction reference number — your wallet PIN and mobile banking credentials are never recorded or accessible to our team.

This policy applies to account holders in supported regions. Whether it applies to you specifically depends on your local law and eligible regions. Review your local regulations if you are unsure.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.